3330 Welfare Benefits Advisor - mhs

Welfare Benefits Advisor

mhs

At mhs homes, our mission is to support our communities and enhance financial well-being. We are seeking a Welfare Benefits Advisor to provide expert guidance to tenants, leaseholders, and shared owners facing financial challenges.


Role Overview:

As a Welfare Benefits Advisor, you will help customers navigate complex benefit systems, maximise their income, and improve their financial literacy. You’ll handle a caseload, offering personalised support and advocating for their rights while contributing to the organisation’s financial stability.



Key Responsibilities:

• Represent mhs with integrity, maintain positive relationships, and continuously seek service improvements. Stay updated on welfare benefit legislation and share knowledge with colleagues.
• Deliver high-quality service, assist with benefit claims, and represent clients in appeals. Manage inquiries, support benefit take-up campaigns, and build partnerships with external agencies.
• Utilize relevant systems and software effectively.
• Provide tailored support to diverse customers and ensure compliance with the Equality Act and mhs policies.
• Manage the Customer Support Fund

What We’re Looking For:

Experience and qualifications:

• Demonstrable experience in a Welfare Benefits Environment
• Demonstrable knowledge of all welfare benefits for both working and pension age people
• Experience of challenging benefit decisions including preparing cases for and attending Appeal Tribunals
• Excellent letter and report writing skills
• Ability to write and present training
• Ability to manage budgets
• Excellent communication
• Driving licence and access to a car for work
• Ability to work under pressure and manage competing priorities

We offer:

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• A fantastic working office environment overlooking the River Medway that’s accessible and inclusive
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you.

Instructions for potential applicants:

Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.

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