3277 Salesforce Support Analyst - believe Housing

Salesforce Support Analyst

believe Housing

We’re on the lookout for a Salesforce Support Analyst to join the believe housing team on a permanent basis. This is an exciting opportunity if you want to make a real difference.

We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values.

We're committed to supporting everyone here at believe housing and being an inclusive organisation. Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible. We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value. Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role:

The Salesforce Support Analyst will be responsible for the delivery, support, and development of believe housing’s Salesforce platform. Providing support to the ICT team in terms of service delivery, development, policy advice and formulation. You will act as an expert in the functionality of believe housing’s Salesforce platform ensuring that users have a positive experience with Salesforce by providing timely and effective support to address their technical issues and help them make the most of the platform.

The successful candidate will:

• Be responsible for the support and development of the believe housing’s Salesforce Platform in line with the ICT Strategy, including working with managers/ users/ third parties to analyse working practices and develop innovative and achievable solutions.
• Use your own initiative, deliver product support to business users, investigating and resolving Salesforce errors, data discrepancies, system problems and queries where you will be regularly required to make a variety of complex decisions.
• Support the Business Applications Manager to develop and implement strategic and operational strategies and plans.
• Assist the Business Applications Manager in ensuring the necessary procedures and policies are in place, and followed, to support users throughout believe housing in developing and implementing the Salesforce platform.
• Lead and manage various projects which support the business objectives.
• Develop and maintain system architecture and interface documentation for all areas of your responsibility ensuring they are accurate and current.
• Act as Systems Champion, promoting and supporting the proactive use of ICT across the business to improve the staff/ customer experience and encourage users to take a more active role in ICT use.

what’s on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you. As well as a competitive salary of £42,023 - £43,337 some of our top benefits and rewards include:

• 31-33 days of annual leave
• working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
• an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details
• up to four days paid volunteering leave each year

apply now:

If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you. Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.

If you wish to find out more about this opportunity contact Clive Ketley, Business Applications Manager at [email protected]

• Closing date for applications is 23.59pm on Monday 23 September 2024
• All applicants must go through our website.
• Interview date week commencing 7 October 2024

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