3267 Customer Engagement Officer - MHS Homes

Customer Engagement Officer

MHS Homes

Are you passionate about making a real difference in people's lives? Do you thrive on building connections and creating meaningful change in your community? If so, we want YOU to be a part of our dynamic team at mhs homes!

Who Are We?

At mhs homes, we’re on a mission to be a caring and visible landlord, putting our customers at the heart of everything we do. We believe in strengthening our relationships with both our customers and the wider communities we serve. Now, we’re looking for someone just like you to help us bring this vision to life!

What’s the Role?

As our Customer Engagement Officer, you'll play a crucial role in making us a more visible, positive presence in our communities. You’ll be the voice of our customers, ensuring their needs and feedback drive our services. By creating and executing meaningful engagement opportunities, you’ll deepen our understanding of our customers and strengthen our connection with them.

Key Responsibilities:

• Represent our brand with integrity, fairness, and empathy.
• You’ll lead by example, always striving for the highest standards in customer service.
• Work closely with colleagues across all teams, ensuring we get it right the first time for our customers.
• Together, we’re one unstoppable #teammhs!
• Use customer feedback to continuously improve our services.
• You’ll help turn insights into action, making sure the voice of the customer is at the heart of everything we do.
• Develop and deliver customer engagement plans that are meaningful and effective.
• Whether through online platforms or face-to-face events, you’ll ensure our customers are heard and valued.
• Work with our Transformation and Digital Services teams to promote digital inclusion, ensuring every customer can engage with us in a way that suits them.
• Partner with our Communications team to share positive customer stories, creating content that resonates with our audience and showcases our impact.

What We’re Looking For:

• Passion for Customer Service: Proven experience in delivering exceptional customer service and using feedback to drive improvement.
• Excellent Communicator: Strong written and verbal communication skills with the ability to influence and build relationships.
• Problem Solver: Analytical, resilient, and ready to tackle challenges.
• Team Player: Collaborative mindset, always ready to support colleagues in achieving shared goals.
• Digital Savvy: Proficient with Microsoft Office and open to exploring new digital tools for customer engagement.

What’s in It for You?

• Professional Growth: We’ll support you in gaining professional qualifications and growing your skills.
• Impactful Work: You’ll be at the forefront of shaping services that truly make a difference in our communities.
• A Caring Culture: Join a team that values integrity, respect, and empathy, and is committed to making a positive impact.

We offer:

• A performance based annual bonus + pension contributions matched up to 6% 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• A fantastic working office environment overlooking the River Medway that’s accessible and inclusive
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you.

Instructions for potential applicants:

Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.

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