Independent Living Officer
Muir
Are you looking for a fantastic opportunity to make a difference and help our older residents at our Muir Living scheme remain living independently for longer? Are you passionate about excellent customer service? Do you want to work for a values-oriented organisation? If so, this post could be the one for you.?
Our offer to you:
Here are just some of the reasons we think you should consider a career at Muir Group:
- We offer great Remuneration & Benefits
- We are serious about Health & Wellbeing
- We are committed to Living our Values Everyday
- We are committed to Equality, Diversity & Inclusion
- We offer a strong Work / Life Balance
- We are committed to high Employee Engagement
To find out more about our range of fantastic benefits, take a look here: https://www.muir.org.uk/benefits-at-muir
The successful candidate will bring the following to the role:
- An enthusiastic and caring individual with experience of working with older people.
- Confidence in establishing and building up links with community agencies, voluntary organisations and other groups to support the aims of the service
- Is comfortable to lone work and can show initiative to make decisions for themselves
- Enjoys providing a first-class customer experience to residents, contractors and internal colleagues
- Ability to contribute to the continuous improvement of the Muir Living Service provided to older residents
- Positive and open to change and able to contribute positively to a culture of evaluation and improvement
- Ability to organise successful opportunities for residents to engage with the wider community to reduce social isolation
If you are interested in applying for this opportunity, the closing date for applications is 9.00am Monday 23 September 2024. Interviews to be on held Thursday 3 October 2024.
You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you're right for the job. To apply, please visit www.muir.org.uk/current-vacancies
Job Purpose:
- To provide an effective Housing Management and Tenancy Sustainment service to our older residents living within our Muir Living Schemes .
Main Duties & Responsibilities:
- Provide a responsive and customer focused Housing Management service which keeps our older residents safe, secure and supports them to live as independently as possible
- Support customers with a wide range of vulnerabilities and support needs in a person-centered way to successfully live independently.
- Effectively manage the community alarms procedure on site including carrying out reassurance calls and wellbeing checks where necessary.
- Provide tenancy support to customers and resolve issues such as anti-social behaviour, poor property condition and other breaches of tenancy.
- Work in partnership with colleagues to assist residents to pay rent and service charges.
- Work with residents to assist in organising and coordinating successful opportunities for residents to reduce social isolation and manage a budget for this.
- Ensure empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating.
- Ensure lettings are managed in line with the allocations procedure and recorded and evidenced correctly.
- Take ownership and responsibility for dealing with resident queries and complaint related issues.
- Promote the principles of safeguarding whilst having a comprehensive understanding of vulnerable adult issues and child protection
- To be responsible for monitoring the work of contractors providing services on schemes such as grounds maintenance and cleaning
Main Duties & Responsibilities continued:
- Ensure Health and Safety and building security is maintained . This includes completing regular inspections, managing all communal areas to ensure health and safety regulations are complied with, keeping areas free from hazards, managing contractors on site, checking the fire safety equipment and all Community Alarms equipment on a regular basis, implementing recommendations from Fire Risk Assessments and ensuring that we have PEEPs and PCFRAs in place to help manage Fire Safety effectively.
- Deliver performance to various agreed KPIs, building management, health and safety, voids, ASB, tenancy sustainment and social value.
- Ensure all information required by the call monitoring provider is provided in a timely manner and is regularly updated.
- Explore external funding opportunities to enhance the Muir Living Service.
- Assist and liaise with residents, family members and partner agencies to identify and accommodate changing needs and prepare in moving to more suitable accommodation where required.
- Develop effective relationships and work in partnership with specialist agencies to ensure that any additional needs of customers are met.
General Duties & Responsibilities:
- Ensure all health and safety related policy, procedures, safe systems of work and control measures are implemented.
- Ensure all our records are accurate and maintained in line with appropriate guidelines including confidentiality and GDPR and make effective use of our ICT applications.
- Work with colleagues to develop specialist skills focusing on social inclusion, financial inclusion, keeping people safe and customer satisfaction.
- Develop and take ownership of establishing partnerships in the local area.
- Be a positive ambassador who Lives Our Values Everyday through effective partnership working help us achieve our ambitions.
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