3181 Income Collection and Recovery Court Officer - Orbit

Income Collection and Recovery Court Officer

Orbit

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.

The role:

We are looking for a capable and experienced individual to advocate for us within a court setting. This role will be based in South region and would involve covering court locations in such as Dartford, Croydon and Guilford. Its worth noting the Income team work collaboratively and the team support each other across the wider area, and you may be required cover across Kent and Sussex.

We are ideally seeking for someone with a housing background within debt recovery. You will have managed arrears cases both over the phone and / or face to face. You will be robust, pragmatic and professional in your approach. You will have excellent communication skills and be able to articulate a clear message in challenging circumstances. You will be flexible in your approach to work and be able to travel to meet the requirements of the role.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve:

• Act in line with our arrears recovery process, making possession claims where our recovery attempts fail.
• Represent Orbit in the County Court at possession hearings and applications.
• Prepare all court documentation and witness statements.
• Liaise with legal representatives in person, via email and calls.
• Work jointly with internal teams to ensure the best outcomes for Orbit and our customers
• Be able to review case notes and make effective decisions.

What you'll bring Essential skills:

• An understanding of best practice in arrears collection and of related legal issues in relation to debt recovery
• A good understanding of domestic budgeting, debt management, welfare reform and benefit regulations
• Understanding of housing law, legislation, and Civil Procedure Rules.
• Experience in court etiquette, case law, court directions & implications of the Equality Act
• Excellent IT skills and attention to detail with the ability to prepare and review case files.
• Own transport to be able to commute to different areas across the South

Desirable skills:

• Extensive experience in court representation
• Relevant legal qualification

Why Orbit?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress:

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of:

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire:

We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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