3177 Community Connector - Orbit

Community Connector

Orbit

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.

The role:

Orbit is delighted to announce that we are recruiting for a brand new Hub based Community Connector to cover Norwich and surrounding areas. In this role you will be responsible for managing the Community Hub, including opening/closing, security and meeting customers. The role will enable us to engage with customers at a local level, ensuring we increase access to Orbit's Better Days support services.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve - Your key responsibilities will be to:

• Plan and deliver an ongoing programme of community engagement and activity events
• Take responsibility for the marketing and customer communications for local engagement and activities
• Collating data and impact of community events and activities for reports and providing feedback
• Support the Place Area Lead in developing and promoting day-to-day activities at Community Hubs and providing a regular face-to-face presence
• Providing Information Advice and Guidance (IAG) to Orbit customers and making customer referrals into Better Days support services
• Build trust between customers and Orbit through increased local presence

What you'll bring - Essential skills:

• To be successful in this role of Community Connector you will need to have experience and passion for working within local communities with a proven background of building and sustaining relationships.
• You will need to be able to engage with and listen to our customers and have a good understanding of the day to day issues social housing residents may face.
• Ability to deal professionally and confidently with challenging conversations and behaviours
• Good standard of IT literacy including the use of Microsoft Office packages
• Excellent time management skills and ability to prioritise and manage own workload
• Comfortable speaking in public in front of a wide range of audiences
• Ability to work outside standard office hours on occasion
• Must have a car for business use and be willing and able to travel
• Experience of collating monitoring and reporting data and customer feedback

Why Orbit?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us.

• A rewarding experience that works for you
• We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.
• For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress:

• From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
• For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
• As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of:

We’re proud to make a difference to people together.

We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website.

How we hire:

We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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