3169 Tenancy Sustainment Officer - Karbon Homes

Tenancy Sustainment Officer

Karbon Homes

• Permanent Role

We are looking to appoint an enthusiastic individual to undertake the post of Tenancy Sustainment Officer within the Housing Services Team, with the skills and experience to deliver for our customers. Come and join our team!

54North Homes owns and manages over 3,000 homes throughout Yorkshire.

The housing association was formed in December 2022, through a merger between Leeds & Yorkshire Housing Association and York Housing Association and is a subsidiary of the Karbon Homes Group. Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work.

At 54North, we believe in providing high quality, affordable homes that are safe, warm and secure and in supporting our customers to live well in their communities. We put customers at the heart of everything that we do and strive to provide an excellent level of service. This extends beyond the bricks and mortar of our homes to empowering our customers and working in partnership to offer a range of other services, from training to financial support.

In addition to investing in our existing properties, we have an ambitious development programme and will provide 250 new sustainable homes throughout Yorkshire in the next three years to help address the shortage of good-quality affordable housing in the region.

Key Information:

It’s important to us that you feel fairly rewarded for the work you do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Tenancy Sustainment Officer
• Permanent role
• Salary is £25,818 per annum plus a Karbon car payment of £2,260 per annum
• Location: Based at our York Office (Huntington, YO32)
• Regular travel will be required
• 37 Hours per week with some homeworking available/flexible working
• Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit an enhanced disclosure and barring check application during pre-employment checks.

The Role of the Tenancy Sustainment Officer:

The Tenancy Sustainment Officer role involves providing housing related support to a portfolio of customers, living either in their own homes or within supported schemes run by 54North homes. You will provide support and advice to tenants, through intensive housing management for residents to sustain their tenancy and live independently.

Working with 54N customers and those of other landlords, this unique role provides an opportunity to be highly engaged, building relationships with customers, colleagues and stakeholders. You will assist new tenants particularly vulnerable tenants to set up and maintain a tenancy and engaging with existing support providers to ensure appropriate support packages are in place.

The role is to ensure tenants understand and adhere to tenancy agreements and supporting them to deal with problems relating to tenancy, including repairs, rent arrears, property condition and ASB.

You will work in partnership with the resident and other agencies as appropriate prepare an action plan to achieve agreed outcomes and undertake regular support sessions appropriate to the identified level of need, maintaining accurate records of assistance given, those involved, and outcomes reached.

Acting as the tenant’s advocate liaise with other housing, health, welfare professionals, and other statutory and voluntary agencies, to access specialist support as appropriate.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates:

Closing date for applications - Thursday 01 August 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

Interview date - To be confirmed

For further details please refer to the Role Description at the foot of this advert. To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification. For further information about the role please contact Sarah Benjamin – Housing Services Manager via [email protected]

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Neurodiversity Support Recruitment:

We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.

Reasonable adjustments we can consider:

• Questions in advance of the interview
• Specific and concrete questions rather than hypothetical questions
• Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
• Accepting video/recorded CVs where requested
• Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
• Extra time for tests/assessments
• Mentors and/or buddies during induction

Further advice:

If you need further advice or assistance to apply for the role, please contact Human Resources by email at: [email protected]

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