3161 Healthy and Modern Homes Manager - The Riverside Group

Healthy and Modern Homes Manager

The Riverside Group

The difference you will make as a Healthy and Modern Homes Manager

You will ensure that the innovations in housing, wellbeing and asset management are used to ensure that customers live in healthy homes that are fit for the future. This is a highly collaborative role, driving transformation through close working with external partners and a broad range of colleagues, using your interpersonal skills and kudos as a subject matter expert to draw people them together for a common goal. You will make measurable improvements in life outcomes and ensure customer’s homes are healthy by being energy efficient, free from damp and mould and other hazards. 

• Job Title: Healthy and Modern Homes Manager
• Contract Type: Permanent
• Salary: £56,105 per annum
• Working Hours: 35 hours per week
• Working Pattern: Monday to Friday
• Location: London/ Hybrid this role can be based outside London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Healthy and Modern Homes Manager You will ensure that the innovations in housing, wellbeing and asset management are used to ensure that customers live in healthy homes that are fit for the future.

This is a highly collaborative role, driving transformation through close working with external partners and a broad range of colleagues, using your interpersonal skills and kudos as a subject matter expert to draw people them together for a common goal. You will make measurable improvements in life outcomes and ensure customer’s homes are healthy by being energy efficient, free from damp and mould and other hazards.

About you:

We are looking for someone with:

• Experience of developing and delivering innovative delivery models that improve outcomes for customers.
• Knowledge of Healthy Homes and social housing operating environment
• Can cut through the noise and understand genuine opportunities worth taking the risk of time and resource to develop.
• An understanding of the interplay between building physics and the wider built environment, health, wellbeing and asset management and customer service.
• Who can translate that in to implemented processes through structured transformation using your excellent project management skills.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme.

If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability.

If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This is a new and exciting area for the sector so we understand that applicants may not have working experience of all areas, so we are looking for a proven track record in a majority of areas and strong, proven interest and understanding, including research work, in others. This will be tested through the interview process.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile Role requires you to:

• Work collaboratively with regional, national and internal stakeholders to identify, develop and deliver projects to improve the wellbeing of residents through improved housing assets.
• Ensure that innovation is translated to organizational change, service improvements and increasing standards through process development, standard setting, embedding working practices and delivery models.
• Leading on transformational collaborative work across areas such as : Damp and Mould Indoor Air Quality
• Improved energy efficiency
• Improving the affordability of housing running costs
• Climate resilience – overheating, flood
• Hazard prevention including light and noise
• Balancing crime prevention and open, accessible communities and homes
• Act as lead for external best practice and working groups, bringing in knowledge and actively piloting and developing new ways of working.
• By work in collaboration to share knowledge and overcome barriers to development and implementation. eg :Disruptive Innovators, Network Asset Management, Improvement Partnership, Healthy Homes Hub ,Connected Places Catapult
• Put in place a programme to deliver on the Healthy Homes Pledge, linking with multiple teams with overlapping aims.
• Ensure that we are always innovating and undertaking the right programmes of work, adopting the right technologies and adhering to the right standards to put our customers first.
• Have a great understanding of what manufacturers, and suppliers can offer to Riverside including professional services, technology and change programmes.
• Identify, apply for, and maximise external grant funding or pro bono support.
• Manage internal and external stakeholders effectively including Asset Management colleagues and third-parties, providing advice and support and building constructive working relationships to effectively deliver the Group’s Asset Management Strategy.
• Work closely with all relevant teams to ensure processes are operating effectively.
• Use data such as that from environmental performance monitors, overlaid with other datasets to determine current property condition and routes to improvement.
• Embed use of data, including analysis of real time data and warning flags, across the business to achieve the Healthy Homes aims.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Person specification Knowledge, Skills and Experience:

• Essential Experience of developing and delivering innovative delivery models that improve outcomes for customers.
• Knowledge of Healthy Homes Adept at working in a customer focused environment and engaging with customers and colleagues providing advice and support in how to achieve ambitious targets.
• Understanding of risk management, property management and property related compliance requirements.
• Proven track record in developing skills and capacity to deliver change Experience of developing and embedding processes
• A network of subject related contacts
• Working knowledge of key issues impacting residents of social housing
• Sound knowledge of legislation and good practice relating to social housing.
• Experience in the building industry, ideally working within sustainability, social housing or asset management.
• Thorough understanding of project management methodologies.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
• Desirable Line management experience.
• A relevant academic qualification
• Experience of delivering Healthy Homes initiatives.

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