3151 Complaints Customer Relationship Advisor - Karbon Homes

Complaints Customer Relationship Advisor

Karbon Homes

Come and make a difference at Karbon as a Complaints Customer Relationship Advisor-Housing!

We have an exciting secondment opportunity within the Housing team and we looking to appoint a suitably qualified and experienced individuals for the role of a part time Complaints Customer Relationship Advisor. This is an exciting opportunity to support our customers with queries through multiple channels.

About the role:

The Complaints Customer Relationship Advisor role will work alongside our Customer Feedback Specialist, supporting our Housing and Community Safety teams to manage complaints from our customers. They will work in partnership with the wider Housing team to investigate and resolve complaints and then facilitate effective learning from customer feedback within the directorate. This role is offered as an 8-month secondment part-time 3 days per week (22.2 hours).

About you:

We’re looking for someone who has demonstrable experience of complaint handling and resolution in a similar role and is comfortable liaising between colleagues at all levels, with the ability to guide, challenge and influence, in order to achieve best practice feedback management. The successful candidate should also be very comfortable in dealing with customers to achieve swift and mutually agreeable resolution of complaint cases.

The successful applicants will be able to demonstrate an ability to work under pressure and to collaborate with other team members and the wider business in order to form part of an effective team. Experience in customer service, objection handling and problem solving would be beneficial. They will have good communication skills and be able to answer queries through various channels.

About our team:

The successful candidate will work in our Housing team led by the Head of Housing- Joe Robson If you require further information about the role, please contact: Joe Robson Telephone 0191 223 8656 or email [email protected]

Key Information:

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Complaints Customer Relationship Advisor
• Fixed term until 31/03/2025
• Salary is £26,087 per annum (pro-rata)
• Location: Officially based at one of our offices across the region (Gosforth or Greengates)
• Applicants must be UK based and able to travel easily to one of the offices listed
• 22.2 hours per week
• Hybrid working therefore working both at home and your contractual based office
• When not attending the office we do require you to have a quiet dedicated workspace you can work from uninterrupted, and sufficient internet connection within your home.

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits:

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits. We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other earning events.

If this sounds like the role for you then please contact Joe Robson [email protected] to register your interest.

Important dates:

Closing date for Expression of Interest - Tuesday 30 July 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date - To be confirmed

Interviews will be held in person at our Gosforth office. if you are successful at interview you would need to provide a copy of your passport or birth certificate and NI number.

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

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