Tuesday 16th July 2024
Karbon Homes
Come and make a difference at Karbon as a Complaints Customer Relationship Advisor-Housing!
We have an exciting secondment opportunity within the Housing team and we looking to appoint a suitably qualified and experienced individuals for the role of a part time Complaints Customer Relationship Advisor. This is an exciting opportunity to support our customers with queries through multiple channels.
About the role:
The Complaints Customer Relationship Advisor role will work alongside our Customer Feedback Specialist, supporting our Housing and Community Safety teams to manage complaints from our customers. They will work in partnership with the wider Housing team to investigate and resolve complaints and then facilitate effective learning from customer feedback within the directorate. This role is offered as an 8-month secondment part-time 3 days per week (22.2 hours).
About you:
We’re looking for someone who has demonstrable experience of complaint handling and resolution in a similar role and is comfortable liaising between colleagues at all levels, with the ability to guide, challenge and influence, in order to achieve best practice feedback management. The successful candidate should also be very comfortable in dealing with customers to achieve swift and mutually agreeable resolution of complaint cases.
The successful applicants will be able to demonstrate an ability to work under pressure and to collaborate with other team members and the wider business in order to form part of an effective team. Experience in customer service, objection handling and problem solving would be beneficial. They will have good communication skills and be able to answer queries through various channels.
About our team:
The successful candidate will work in our Housing team led by the Head of Housing- Joe Robson If you require further information about the role, please contact: Joe Robson Telephone 0191 223 8656 or email [email protected]
Key Information:
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Enjoy great benefits:
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits. We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other earning events.
If this sounds like the role for you then please contact Joe Robson [email protected] to register your interest.
Important dates:
Closing date for Expression of Interest - Tuesday 30 July 2024
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.
Interview date - To be confirmed
Interviews will be held in person at our Gosforth office. if you are successful at interview you would need to provide a copy of your passport or birth certificate and NI number.
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.
Click here for further information
Friday 30th August 2024
3263Executive Director of Finance
We're looking for a new Executive Director of Finance to be part of this journey. Reporting directly to the Chief Executive, the Executive Director of Finance will play a key role in ensuring the financial health and sustainability of the organisation, supporting a high-performance culture, strategic growth and contributing to the overall mission of providing high-quality housing for customers.
Read MoreFriday 30th August 2024
3262 Executive Director of Property - Lincolnshire Housing Partnership
We’re looking for a new Executive Director of Property to be part of this journey. Reporting directly to the Chief Executive, you will play a pivotal role in ensuring our existing portfolio of 12,000 homes are safe, decent, and well-maintained while driving growth through strategic partnerships and developments.
Read MoreFriday 23rd August 2024
3255 Community Investment Coordinator - believe housing
We’re on the lookout for a Community Investment Coordinator to join the believe housing team on an 18-month fixed term basis.
Read More