3149 Customer Feedback Specialist - Karbon Homes

Customer Feedback Specialist

Karbon Homes

Come and make a difference at Karbon as a Customer Feedback Specialist - Housing.

We have an exciting secondment opportunity within the Housing team and we looking to appoint a suitably qualified and experienced individuals for the role of a Customer Feedback Specialist. This is an exciting opportunity to support our customers with queries through multiple channels.

About the role:

Our Customer Feedback Specialist will support colleagues at all levels across our Housing and Community Safety teams to manage and resolve complex complaint cases for our customers. They’ll be our business point of contact for important external stakeholders such as the Housing Ombudsman, providing our senior leadership teams with up to date information on the progress of important cases.

About you:

We’re looking for someone who has demonstrable experience of complaint handling and resolution in a similar role and is comfortable liaising between colleagues at all levels, with the ability to guide, challenge and influence in order to achieve best practice feedback management.

The successful candidate should also be very comfortable in dealing with our customers directly to achieve swift and mutually agreeable resolution of complaint cases.

About our team:

The successful candidate will work in our Housing team led by the Head of Housing- Joe Robson If you require further information about the role, please contact: Joe Robson Telephone 0191 223 8656 or email [email protected]

Key Information:

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Customer Feedback Specialist - Housing
• Fixed term role
• Salary is £35,429 per annum
• Location: Gosforth or Stanley with home working
• Regular travel may be required
• 37 Hours per week

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA).

The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits:

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits. We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events. If this sounds like the role for you then please apply through the Karbon Homes website https://jobs.karbonhomes.co.uk/

Important dates:

Closing date for applications - Tuesday 30 July 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date - To be confirmed

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

If you need a reasonable adjustment to apply for any of our career opportunities, then please contact [email protected]

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