Communications Officer
LFHA
About us:
Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.
The vacancy:
We’re looking for a Communications Officer with a creative flair and can-do attitude to join our team. You’ll have the opportunity to build relationships and work with colleagues from across the organisation, supporting various communications projects for our customer, colleague and stakeholder audiences.
We’re excited to be developing a storytelling culture across the organisation and your role will support this work. Your role will also have a strong focus on strengthening our brand identity and tone of voice.
The role is varied with no two days the same, so you’ll need good organisational skills to manage your own work and priorities. Though we’re a small team, you’ll work closely with the Brand and Communications Manager, providing a seamless service to colleagues.
Some of your key areas of work will be around:
- Maintaining our social media channels and developing engaging content
- Updating our website
- Creating our bimonthly electronic customer newsletter
- Developing marketing materials – both inhouse and liaising with external designers and creatives
- Producing stories and creative content
Ideally, you’ll have practical knowledge of maintaining social media channels, websites and newsletters, as well as an ability to use basic design software.
While you do need communications experience for this role, you don’t need to have a background in the housing sector – just plenty of enthusiasm and a willingness to learn!
The benefits:
As well as a competitive salary we can offer you:
- Agile working environment
- 30 days annual leave
- DC pension schemes
- Cycle to Work Scheme
- Health cash plan
The closing date for this role is: 16th September at noon
Interviews will take place on: 25th September in Leeds
To apply for this role, please follow this link: https://lfha.current-vacancies.com/Jobs/Advert/3606920
MAIN PURPOSE:
- Provide assistance and support to the Brand and Communications Manager in the delivery of Leeds Federated’s communications, internally between colleagues and externally with both customers and other stakeholders
Key Accountabilities:
1
- Assist the Brand and Communications Manager in providing a comprehensive communication and public relations function for the organisation
- Assist the Brand and Communications Manager in the delivery of the organisation’s communication framework and annual plans.
- Assist with delivering a range of communications plans, projects and campaigns across digital and offline channels.
- Develop engaging and well-structured content to meet the needs and understanding of the intended audience.
- Create engaging content on social media (current channels: Facebook, X/Twitter and LinkedIn) and work with colleagues to manage customer enquiries that come through social media channels.
- Advise colleagues on communications best practice.
- Gain an understanding of Leeds Federated’s Corporate Plan and how the business operates to help inform communications.
- Generate copy in line with the agreed tone of voice for internal and external use.
- Check and amend copy provided to ensure messaging is in line with organisational tone.
- Assist in the promotion and delivery of the organisation’s brand across all areas of the business.
- Assist with the preparation and management of the marketing and communications budget.
2.
- Assist in research and development of communication initiatives
- Work with the Brand and Communications Manager to keep the website and internal channels up to date and identify and source relevant news items for customers and colleagues.
- Assist in finding new ways to expand our use of digital channels for customers and colleagues to support our work.
- Help to develop the organisation’s intranet including design and content.
3.
- Assist in the delivery of effective external communications
- Deliver communication and promotional campaigns which use a range of offline and digital media
- Check all materials, brand, copy and design before printing, publishing or sharing.
- Assist in the design of materials, whether inhouse or through external designers
- Plan for, and ensure, the effective delivery of the customer enews, sourcing stories from across the business and editing as required.
- Source positive news stories from across the business to promote to customers and stakeholders.
- Ensure website content is up to date and meets the design and tone of the organisation.
- Assist the Leadership Team and Brand and Communications Manager in handling press and media enquiries, ensuring prompt and appropriate responses in line with the culture of the organisation.
- Maintain effective contacts with the media to promote the activities of the organisation.
- Assist with organising promotional and PR events.
- Support any crisis management communication as needed.
4.
- Assist with the delivery of effective internal communications
- Plan for, and ensure the effective delivery of, news for colleagues, sourcing stories from across the business.
- Support a storytelling culture across the organisation.
- Ensure the organisation’s brand is used consistently and appropriately by all departments.
- Plan for, and prepare copy for, internal projects and standard communications updates as required.
- Deliver communication and campaigns using appropriate platforms.
- Ensure intranet content is up to date and meets the design and tone of the organisation.
- Assist with arrangements for events, seminars and functions as required.
5. Corporate Role
- Consistently meet the organisation’s behaviours and values in your day to day work.
- Work within the organisation’s Health and Safety policies and procedures taking personal responsibility for your own wellbeing.
- Work within the Value for Money (VfM) policy and consider wider business sense in all aspects of your role.
- Provide and maintain excellent standards of customer care in accordance with the organisation’s Equality and Diversity policy.
- Work within the culture and values of the organisation and positively promote Leeds Federated’s reputation at external events and meetings.
- Positively contribute to Leeds Federated’s journey ensuring the development of continuous improvement across the organisation.
- Be responsible for your own learning and development and actively participate in identified training and engage with the performance management system.
- Communicate effectively and work productively with all colleagues.
- Share information and Best Practice across the business.
- Work to improve relationships and communication across the organisation through joint project working.
- Uphold and promote the organisation’s behaviours, values and culture through positive coaching practices.
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